FAQs

All of our pieces are made in our studio on the Gold Coast, Australia.

Please allow up to 3 business days for your order to be brought to life and sent on its way. 

If your order contains a **PRE ORDE** item then your order will be shipped on the date advised on the product order screen. If your order contains multiple pieces these will all be shipped at the same time as the pre order piece.

Please note that order times may be longer than this during sale times and the holiday period. 

Once it has left us here on the Gold Coast the standard Australia Post / Sendle times will apply.

Standard post: Please allow up to 10 business days depending on location. For a more information please use the Australia Post delivery time calculator. or track your parcel using the link sent to you.

Express post: Express delivery* within the Express Post delivery network and fastest possible delivery for other areas.

International post: Yes, we do ship internationally via tracked standard post service for a flat fee. For more information on delivery times please use the Australia Post delivery time calculator.

The KIND Movement is not responsible for any further shipping, insurance or import charges once your item has left us on the Gold Coast, Australia. Please check with your customs / postal service if these charges apply to you before ordering.

All Australian orders are charged at a flat rate to cover postage and handling.

For standard shipping - we ship by the most economical supplier. For express shipping - we send via the fastest avaiable supplier.

For International orders, items are sent via Australia Post standard tracked service and are left without a signature. If you would like a sign on delivery service for your International order please contact us.

The KIND Movement cannot take responsibility for lost, stolen or damaged items. Please visit Australia Post for their delivery Terms & Conditions.

You will automatically receive an email confirmation from us as soon as your order is successfully placed. Please check your junk mail if the email is not in your inbox.

If you think you may have entered your email address incorrectly please contact us and we can arrange to correct and resend the order emails.

You are able to cancel your order before if has been shipped. Once shipped you are able to return as per our returns policy.

Please contact us ASAP if you'd like to cancel your order.

At The KIND Movement we take our service & product very seriously and that is why we will aim to get it right every time! BUT we are human and on the odd occasion there can be mistakes.

If you think there has been an error with your order please let us know straight away. If we’ve made a mistake, we will get do our best to get a corrected product to you ASAP.

All items are individually packed and quality inspected before leaving us.

On the odd chance that you think your item is faulty please contact us within 14 days of receiving the items. Items used for 14 days or longer are considered to be in good working order.

You will be required to then return your items to us for further inspection before a decision on fault is made. 

All prices on our website are in Australian dollars. There are some currency’s listed on our site for conversion. If you select your region, the cost displayed will be in your local currency. 

We recommend you contact your financial institution for current exchange rates and advice on any conversion fees before ordering if your currency is not listed. 

We accept payment via credit card (Visa, Mastercard, AMEX) and PayPal payments. Including PayPal pay in 4 where available.

You can choose any of these payment options during checkout.

Yes, all of our payments are processed securely using our payment gateway or PayPal.

Please view our returns policy here.

Please alwasys follow the care instructions on your garment!

Most pieces should be machined washed in cold water with like colours. Always air dry in the shade.

Our tees are made from high quality commercial grade materials. If cared for as per your product care label your pieces should last for up to 50 washes.

You can view our sizing chart on each product order screen.

While we make every effort to have the colours displayed on our website true to life, colours may appear different in real life due to variations in digital screen colour, real life lighting etc.

Plesae note that all of our pieces have been hand drawn / hand written by our in house designers. All artworks are © copyright and unique to The KIND Movement. Any unauthorised reproduction is expressly prohibited.